'Live well with LiveWire'

LiveWire Membership Terms and Conditions
These terms and conditions apply to members of [LiveWire] and govern the relationship between LiveWire (Warrington) CIC, whose company number is 07972958 and whose registered office is at Orford Jubilee Hub, Jubilee Way, Warrington, WA2 8HE (“LiveWire”, “we”, “us”) and you as a member. By signing up to become a member of LiveWire you agree to be bound by these terms and conditions. Please read them carefully and if you have any queries please contact your local LiveWire site.

1. Payment types by membership category (for further information about each membership category, including the services and price of each, please see LiveWire’s membership leaflet or website at www.livewirewarrington.co.uk:
a. Starter – Free access card allowing you to access certain LiveWire services
b. Saver – Annual casual use discount membership
c. Select & Tennis – All-inclusive membership to LiveWire. Monthly direct debit only is applicable for Tennis memberships. Payment options applicable to the Select membership are as follows:
i. Monthly Pay as you go - Special Rate qualifying criteria applies
ii. Monthly Direct Debit
iii. Annual payment
2. A current live and valid email address should be provided upon joining, all membership queries are dealt with via email. If you have a query relating to your membership, please contact your local LiveWire site.
3. Please advise us immediately if your email, home address or surname change.
4. Membership cards are the property of LiveWire and are strictly non-transferrable.
5. In order to gain access you must show a valid membership card at reception, a charge will be applied for any replacement cards required.
6. Opening hours, access times, and activity programming are subject to change.
7. All membership services are subject to availability and restrictions apply to all additional membership benefits and are subject to change.
8. Up to date details of the membership services, restrictions, opening hours and other details of LiveWire services are displayed on LiveWire’s website and are available in the centres.
9. From time to time, planned maintenance, repair works or unforeseen issues may result in facilities having to close in whole or in part for which reasonable notice will be given where possible. Any membership fees will not be refunded under such circumstances.
10. A photograph will be taken for selected services and kept on the Management Information System for security reasons.
11. All Starter and Saver Junior memberships (under 16) must be agreed in writing by a parent or guardian.
12. LiveWire may reasonably amend these terms from time to time. We will provide reasonable notice for any changes. Notification will be provided with prominent signs in the centres and amending terms on the website.
13. All membership fees are non-refundable - the following exceptions apply:
13.1 A legitimate mistake has been made by LiveWire or Debit Finance Collections e.g. incorrect payment taken
13.2 You are entitled to cancel your membership and receive a full refund within 14 days of joining, less the applicable amount for any usage within this time period.
LiveWire do not offer refunds for non-club usage.
14. LiveWire will accept no liability for breach of its obligations, where that failure is attributable to:
• Your own fault;
• A third party unconnected with LiveWire’s provision of services under these terms and conditions; or
• Events which neither LiveWire nor its suppliers could have foreseen or forestalled even if it had taken all reasonable care.
15. LiveWire is not responsible for any loss or damage that is not foreseeable, regardless of how it was caused.
16. LiveWire reserves the right to amend prices/fees, for which reasonable notification will be provided with notices at sites.
17. To become a LiveWire member, we will lawfully collect personal data including your name, date of birth, address, personal contact details and bank account details where pertinent to your membership type. The legal basis for collecting this data is for the Legitimate Interest of the company to provide you with the membership services you have requested. All data provided to LiveWire will be processed in accordance with our Privacy Policy (available at www.livewirewarrington.co.uk)
18. LiveWire reserves the right to cancel your membership if you are in breach of these terms and conditions, without the obligation to refund any membership fee, if it has reasonable grounds to suspect that you are engaged in fraudulent or other unlawful activities in relation to LiveWire or your LiveWire membership or if you supply false or misleading information.
19. Whilst you are at any of our centres, you will comply with all relevant health, safety, environment and security policies, notices and the reasonable instructions of our staff at that centre.
20. These terms and conditions are governed by English law.


Leisure Use:

21. Any use of the leisure facilities will be in accordance with the conditions of the health commitment statement attached in addition to these terms and conditions.
22 .All new joiners are required to watch our Fast-Track Induction video (https://www.youtube.com/playlist?list=PLIqRvL1nRGVD9Qc8bHF3VhhJPwZaU3p0s) before accessing the Fitness Suite for the first time. Full, on-site inductions however are still available and LiveWire would advise ALL new joiners to book one of these sessions. If you would like to arrange a full on-site induction then please contact us via email: This email address is being protected from spambots. You need JavaScript enabled to view it., or call 01925 572504.

23. All fitness classes must be booked; you must give a minimum of 2 hours’ notice if you cannot attend the class by contacting the relevant site. Failure to do so will result in being charged the standard class fee.

Tennis Use:

24. All membership benefits are subject to availability. We cannot guarantee a place on a group tennis sessions or tennis courts.
25. If a non-member wishes to play, they are required to pay the full price per head surcharge.
26. You can book a court up to 7 days in advance (full package and club package only).
27. Hire of equipment can be utilised from reception including racquets with no charge being incurred or a deposit required.

Library Use:

28. You will be responsible for all library materials borrowed and pay any money owing for fines or lost or damaged LiveWire property.
29. Any use of the library PC’s and/or internet services will be bound by the acceptable use terms available at sites.

Select and Tennis Advantage and Ace Memberships:

30. Following an initial upfront pro rata payment, Direct Debit collections will be taken on the specified date each month or the closest working day after this date. LiveWire will not be accountable for any fees incurred as a result of collection dates varying. It is your responsibility to have sufficient funds available ahead of collection dates.
31. Direct Debit payments will be taken each month on an indefinite basis until notice for cancellation is received in accordance with point 32.
32. Cancellations must be made in person by completing a review form at any LiveWire leisure site. In certain circumstances where it is not possible to attend site, membership cancellations may be accepted by other means – contact your leisure site to make such arrangements. Upon giving notice for cancellation, one final direct debit collection will be made.
33. LiveWire reserves the right to amend membership fees. 30 days notification of this will be given via email. You have the right to cancel your membership if you do not accept the amended fees in accordance with point 32.
34. You may choose to suspend your membership for a minimum of 2 months up to a maximum of 6 months. Membership suspensions are charged at an upfront payment of £5. 10 days’ notice is required to suspend a membership, and the membership payments will recommence at the prior rate after the end of the suspension period.
35. Corporate/Special/Student/Employee Rates: Proof of concessionary/reduced rate status and home address must be provided when taking out your membership. This identification will then need to be shown on a 6 monthly basis. If identification cannot be provided your membership fees will be amended to reflect the equivalent full priced option.
36. To take advantage of any loyalty fees in place at that time, Annual members must renew and pay before their membership expiry date. Membership fees paid by direct debit should be up to date and paid in good time to maintain any such loyalty fees.
37. All Select Junior and Tennis Junior memberships (under 18) must be agreed in writing by a parent or guardian.
38. Activity & usage restrictions apply to junior memberships please check with staff or online for more information.
39. Upon reaching the next age bracket, Junior, Junior Plus and Youth Plus membership fees will automatically change to the next applicable rate. 30-days’ notice will be given via email.

Les Mills On Demand:

40. Subscriptions for this membership option can be cancelled at any time with immediate effect by cancelling your direct debit instruction with your bank or building society.
41. For Terms & Conditions of use, visit www.lesmills.com