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Accessibility statement

This accessibility statement applies to

This website is run by LiveWire. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • you cannot change colours, contrast levels or fonts
  • most older PDF documents are not fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call 01925 572504
  • LiveWire Business Support Centre
    Orford Jubilee Neighbourhood Hub
    Jubilee way
    WA2 8HE

We’ll consider your request and get back in touch with you.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

LiveWire CIC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Colour contrast does not meet minimum requirement – this means that some of the text on the page might be harder to read because its difficult to see it against the background
  • Hidden element has focusable content –
  • Link missing a text alternative – Some graphic links wont have a text option
  • Links are not clearly identifiable –
  • Container element is empty –
  • Empty headings – Page headings might be empty on a webpage
  • Form field missing a label  – A label on a form doesn’t have a description as to what it does
  • Button missing a text alternative – a graphic on a button wont have a text description
  • Element IDs are not unique –
  • Inline frame missing a text alternative –
  • Role not inside the required context –

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs documents are essential to providing our services. For example, we have PDFs with information on how users can access our service. As this website is a new to the accessibility requirements we plan to either fix these or replace them with accessible HTML pages by July 2024.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

Livewire-accessibility-tested PDFs-Jan2024

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

  • We carry out a full review of the site and address all WCAG 2.1 AA issues as identified by our Siteimprove testing software once a month
  • Training staff to create accessible documents
  • Make accessibility checks on all new documents
  • Reduce the number of PDFs used on the site

Preparation of this accessibility statement

This statement was prepared on 8 February 2024. It was last reviewed on 1 March 2024.

This website was last tested on 21 January 2024.  The test was carried out by Warrington Borough Council web team using Siteimprove software and live user testing.

You can read the full accessibility test report


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