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Your Comments, Compliments and Complaints

We welcome your views and comments on any of our services.

See below our comments, compliments and complaints procedure you can follow:

Compliments and Comments

Please complete the form below or contact us by letter, telephone, email or in person.

Write to: LiveWire Business Support Centre
Orford Jubilee Neighbourhood Hub
Jubilee way
In person: Customer feedback boxes are located at the reception/main desk of your local LiveWire facility.


Our aim is to provide you with the opportunity to ‘lead the healthy, creative and active lifestyle of your choice’. We therefore strive to achieve this through our service delivery.

We take complaints about any of our services seriously, and seek to use information from complaints to improve the service and prevent repeat occurrences. You can register your complaint:

  • By letter to the above address.
  • By telephoning your local LiveWire facility
  • By emailing us at
  • By completing the form below

Complaints can be withdrawn at any time by letter, telephone, email or in person through customer feedback boxes at your local LiveWire facility.

Complaints Procedure

Any complaint received will be dealt with as follows:

Step 1 We will try to sort out any problem quickly. If we can’t deal with it straight away, we guarantee to tell you what is going on within five working days. This will either be a full response or an acknowledgement that there is a delay and to give your a date, by which you can expect to receive a full reply.
Step 2 We aim to give you a full reply in ten working days. If we are not able to keep to this timescale we will let you know the reasons why and advise you of a date by which you will receive a full reply.
Step 3 If you are still not satisfied, with the outcome, you can contact:

Mark Chew – Operations Director, you can contact Mark by emailing for the attention of Mark Chew.

Step 4

If you are still unhappy with the way we have dealt with your complaint you can contact:

Cheryl Siddall – Chief Operating Officer, you can contact Cheryl by emailing  for the attention of Cheryl Siddall.

Comments, Compliments and Complaints Form

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