From the 12th April 2021, a number of our libraries will be re-opening
Please see here for more details - https://livewirewarrington.co.uk/leisure-and-library-opening-hours
It is imperative LiveWire protects both customers and staff, some of whom are vulnerable. Unfortunately, it is not currently possible to open all libraries and ensure the highest standards of hygiene, social distancing and staff health and safety along with the need to respect and adhere to the current national restrictions in place. The libraries that are opening are within buildings that are currently open for other services.
We are working closely with Warrington Borough Council to review plans to re-open the remaining libraries.
The most recent Government guidance on face coverings was announced on 31st July 2020
In line with this, for members of the public, from 8 August the places where you will have to wear a face covering in England will be expanded to include libraries.
Therefore from 8 August 2020 the wearing of face coverings will be mandatory in all LiveWire library spaces including at our hub sites. Whilst making this change, we acknowledge there are some circumstances, for health, age or equality reasons, where people are not able nor expected to wear face coverings.
We hope this will provide our customers with the on-going confidence and re-assurance that they can borrow books in a friendly, safe and hygienic manner. Hand sanitiser will continue to be provided for use at key points through the customer journey.
When our buildings are able to fully re-open, we have implemented a range of measures to help keep customers and staff safe. Social distancing will be adhered to in all areas and we have removed all library furniture to help support this. A contactless returns and issue process will be in place and new one-way systems around parts of our buildings will be in operation, with floor markings and directional signs allowing customers to safely make their way around. All returned books will be quarantined for 72 hours before being returned to the shelves for people to loan. And there will be enhanced scheduled deep cleaning regimes by staff including hand sanitiser available for customers and staff.
Advanced booking for browsing and selecting titles for check-out is not required but browsing time will be limited to be fair to all customers and space in the library will be limited to ensure social distancing is adhered to and to keep queues to a minimum. If it is necessary to wait prior to entering the building and/or library facility but you will be direct by a member of staff upon arrival.
A core offer of lending books - including talking books - is normally available, but it will be a little while before all library services will be able to recommence. This also includes individual title reservations, reference book and local history materials, newspapers, seating, refreshments, printing, the sale of stationery and meeting room hires.
Yes, families are always welcome in our libraries whilst to ensure spaces can be managed safely all children under 15 must be accompanied by a responsible adult at all times.
Members are usually able to check out a maximum of 20 books. Books and talking books are being issued on long-term loan, for free, until 1st June 2021. Whilst our libraries are closed, any books currently on loan will automatically be renewed until this date.
As well as our extensive ebook and e-audio book offer, which has proved very popular during the period libraries have been closed, LiveWire can now offer a new programme of activities and services, including:
- Greater online activities and services
- Order and collect book service
- The Library at Home Service
We are not offering individual items for reservation at this time.
Existing loans have now been extended until 1st June 2021 and there will be no fines issued on items borrowed since 1st March 2020.
Yes – any books currently out on loan can be usually be returned to any open library site regardless of which they were borrowed from. However, due to the current national restrictions in force meaning that we are unable to fully open our libraries, except in very limited circumstances, we recommend that you keep hold of any books due for return. No fines will be applied
Yes, you will usually be required to self-serve on the book check-out machines and for this you will need your library card.
If you have lost your card please see a member of staff upon re-opening and for a small charge we can issue you with a replacement card.
Yes, we welcome any new customer who wishes to join as a member. Please click here and follow the instructions on how to become a member.
Online joiners will be allocated a temporary member number in order that they can immediately enjoy access to our on-line facilities. When next visiting the library, notify a member of staff that you are a recent on-line joiner and they can issue you with a library card which includes a new, permanent library member number.
Public Network Computers will be available for pre-booking at the sites which are open.
Bookings must be made from seven days before the time required, and up to the day before.
Same-day bookings may be permitted, but strictly subject to availability.
Specific time slot requests may not always be possible, as the number of available PCs and time slots in use has been reduced to support the safety of customers and staff.
On arrival, customers must report to a member of staff to request access and confirm their booking and you will then be allocated a PC.
Customers must provide their name, library card number and contact telephone number. Please call your preferred library or visit in person to book.
Our Order and Collect service allows members to order and receive books without coming into the library. The process is simple; you let us know what type of books you enjoy; our library staff choose up to 5 books for you and issue them to your library card. You collect your books on an agreed date and time from Stockton Heath Library- contact free and free of charge. The Order and Collect scheme are available for both adult and children’s fiction.
For customers who are unable to visit in person – including the over-70s, those who are shielding or unable to travel to one of the reopened libraries – we have expanded our new Home Library service.
As all of the study spaces are temporarily out of use this is currently not possible.
Wi-fi access will remain available to customers who wish to use their own mobile phone, for example, whilst they are in the library.
Not initially, but recommencing the activities and groups that our customers enjoy will be reviewed as part of later phases of re-opening.
To assist NHS Test and Trace contact individuals in the event of a local coronavirus outbreak, from Friday 18th September 2020 it is mandatory for visitors who have not pre-booked to use our services to register their details.
To do this please scan the QR code on the posters in site with your mobile phone camera or complete one of the information slips provided in the entrance to the building.
If requested, your details will be released to NHS Test and Trace ONLY – and to no other party.
They will be securely kept and destroyed by us after 21 days.
You can visit as often as you like during opening hours. All that we ask is that you limit the time spent inside on each visit, to help us reduce queue times and to allow as many people as possible to access the library service. Use of the Public Network Computers will be limited to 1 session per member, per day.
We are currently not accepting donations of books as we require all of our storage space for quarantining books.
As we buy in the e-book/e-audio service from an external supplier, LiveWire cannot assist with any of the technical problems that may arise. There are lots of helpful resources within the libby app for any issues and there is access to a support team.