Ten library sites across the borough have now reopened. They are Great Sankey, Orford Jubilee and Woolston Neighbourhood Hubs, Burtonwood, Culcheth, Lymm, Padgate, Penketh, Stockton Heath and Warrington Museum and Library.
It is imperative LiveWire protects both customers and staff, some of whom are vulnerable. Unfortunately, it is not currently possible to open all libraries and ensure the highest standards of hygiene, social distancing and staff health and safety. We wanted to ensure that Warrington residents across the borough – south, east, west and central - will have access to a physical library offer, alongside the online one. The libraries that are opening reflect this geographical spread.
We are working closely with Warrington Borough Council to regularly review plans to re-open the remaining libraries in Birchwood and Westbrook based on what is feasible in the coming months.
We have implemented a range of measures to help keep customers and staff safe. Social distancing will be adhered to in all areas and we have removed all library furniture to help support this. A contactless returns and issue process will be in place and new one-way systems around parts of our buildings will be in operation, with floor markings and directional signs allowing customers to safely make their way around. All returned books will be quarantined for 72 hours before being returned to the shelves for people to loan. And there will be enhanced scheduled deep cleaning regimes by staff including hand sanitiser available for customers and staff.
Due to social distancing we will have to limit the number of customers accessing the library at any time and limits will be placed on visit durations, however prebooking a visit to the library will not be necessary. Prebooking will be required for the Public Network Computers.
A core offer of lending books - including talking books - is available, but it will be a little while before other library services will be able to recommence. This includes individual title reservations, reference book and local history materials, newspapers, seating, refreshments, printing and the sale of stationary, and meeting rooms.
Families are always welcome in our libraries but to ensure spaces can be managed safely all children under 15 must be accompanied by a responsible adult at all times.
Customers will be able to check out a maximum of 20 books. Books and talking books are being issued on long-term loan, for free, until 5th December 2020. Any books currently on loan will automatically be renewed until this date.
As well as our extensive ebook and e-audio book offer, which has proved very popular during the period libraries have been closed, LiveWire is developing a new programme of activities and services, including:
- Greater online activities and services
- Order and collect book service
- Loan boxes for organisations such as care homes.
- The Library at Home Service
We are not offering individual items for reservation at this time.
Library staff will contact members with reservations awaiting collection before closure to arrange collection at one of the reopened libraries.
Existing loans have been extended to 5th December 2020 and there will be no fines issued on items borrowed from 1st March 2020.
Yes – any books currently out on loan can be returned to any open library site regardless of which they were borrowed from.
Yes, you will be required to self-serve on the book check-out machines and for this you will need your library card. If you have lost your card please see a member of staff – for a small charge we can issue you with a replacement card.
Yes, we welcome any new customer who wishes to join as a member. Please visit our website and follow the instructions on how to become a member.
On-line joiners will be allocated a temporary member number in order that they can immediately enjoy access to our on-line facilities. When next visiting the library, notify a member of staff that you are a recent on-line joiner and they can issue you with a library card which includes a new, permanent library member number.
Access to the Public Network Computers re-commenced from 20th July 2020. Pre-booking of the PC is now required.
Bookings will be available in the libraries currently open. Customers must provide their name, card number and contact telephone number.
For bookings at Great Sankey Hub library, please call LiveWire’s Contact Centre on 01925 572504 (selecting option 4) between 8.30 – 4.30 Monday to Friday ONLY, or in person at the site.
For all other bookings, please call the relevant library during current opening hours (which can be viewed HERE) or in person.
Our new Order and Collect service allows members to order and receive books without coming into the library. The process is simple; you let us know what type of books you enjoy; our library staff choose up to 5 books for you and issue them to your library card. You collect your books on an agreed date and time from Orford Jubilee Neighbourhood Hub - contact free and free of charge. The Order and Collect scheme are available for both adult and children’s fiction.
For customers who are unable to visit in person – including the over-70s, those who are shielding or unable to travel to one of the reopened libraries – we have expanded our new Home Library service.
A limited number of toilets will be open at each Hub site and subject to an enhanced cleaning schedule. There will be no public toilet facilities available at Lymm, Stockton Heath, Burtonwood and Central Libraries.
As all of the study spaces have temporarily been removed to help support social distancing this is currently not possible. Wi-fi access will remain available to customers who wish to use their own mobile phone, for example, whilst they are in the library.
No, all reference material has been temporarily removed. We have a range of e-resources online that may be of help instead.
Yes - We can now offer printing services at all of our re-opened libraries and photocopying is available at Warrington Museum and Library.
Not initially, but recommencing the activities and groups that our customers enjoy will be reviewed as part of later phases of re-opening.
The most recent Government guidance on face coverings was announced on 31/07/20:
In line with this, for members of the public, from 8 August the places where you will have to wear a face covering in England will be expanded to include libraries.
Therefore from 8 August the wearing of face coverings will be mandatory in all LiveWire library spaces including at our hub sites. Whilst making this change, we acknowledge there are some circumstances, for health, age or equality reasons, where people are not able nor expected to wear face coverings.
We hope this will provide our customers with the on-going confidence and re-assurance that they can borrow books in a friendly, safe and hygienic manner. Hand sanitiser will continue to be provided for use at key points through the customer journey.
To assist NHS Test and Trace contact individuals in the event of a local coronavirus outbreak, from Friday 18th September it is mandatory for visitors who have not pre-booked to use our services to register their details.
To do this please scan the QR code on the posters in site with your mobile phone camera or complete one of the information slips provided in the entrance to the building.
If requested, your details will be released to NHS Test and Trace ONLY – and to no other party.
They will be securely kept and destroyed by us after 21 days.
No, you can visit as often as you like during opening hours. All that we ask is that you limit the time spent inside on each visit, to help us reduce queue times and to allow as many people as possible to access the library service. Use of the Public Network Computers will be limited to 1 session per member, per day.
We are currently not accepting donations of books as we require all of our storage space for quarantining books.