'Live well with LiveWire'

We know that many of our members are keen swimmers, and will want to get back into the pool. We have reviewed the Swim England guidance, released recently, to assist us in our planning for re-opening pools. From Monday 10th August 2020 the pools at Orford Jubilee Neighbourhood Hub will be reopening for pre-bookable slots (of a maximum 1-hour duration) for Lane and Family Swims. Squad Sessions will also re-commence at Woolston Neighbourhood Hub. Please click HERE to view the current swimming timetable.

Limited LiveWire sites are currently available in line with member demand, and also due to site-specific practicalities of maintaining social distancing measures. We would like to reassure our members that these factors are being closely monitored to help dictate when our other sites and their pools will reopen. At this present time we are unfortunately unable to provide any fixed timelines on this.

We understand there are members keen to return to their lessons. Following the initial re-opening of our pools we will be focussed on how we can safely bring our Learn to Swim Programme back to the pool in line with all relevant guidelines. We are hopeful swimming lessons will return in September 2020 and all members will be contacted when more details are available.

LiveWire Development Squad sessions will be returning on 10th August 2020 at Woolston Neighbourhood Hub. There will be a temporary programme in place which will be reviewed on a regular basis. Members are being contacted with regards to reactivating their memberships.

Lane swimming will take place in the Orford Jubilee Neighbourhood Hub main pool with double width lanes to ensure social distancing can be observed. Lane capacity will be a limited, and therefore, pre-booking essential. These sessions will be for adults or competent swimmers of 11 years or older, with up to 2 children able to come with each adult.

Bookings can be made online via the LiveWire app or by calling the Customer Hub on 01925 572504. There is no fee to book for current members. Non-members are also welcome for a fee of £4.20 per adult and £2.10 per child.

For a family swim the teaching pool at Orford Jubilee Neighbourhood Hub will be sectioned off into quarters with a family able to book a section of the pool. A family can consist of up to 2 adults and 4 children, with all participants needing to be from the same household to ensure Covid-19 guidance is followed. Equipment such as children’s arm discs/floating aids can be brought to the session but will not be provided by LiveWire.

Bookings can be made by one adult from within the group – online via the LiveWire app or by calling the Customer Hub on 01925572504. If this adult is a paying member then the cost per family is £5. If this adult is a non-paying member, including a Starter Member, the cost per family slot is £10.

Booking will be available via the LiveWire website and App using your username and password seven days in advance. It is however important that you initially register for the Online service and we have your current email address registered on our system as this will act as verification, along with your membership card number.  We have prepared this flowchart to help you through the booking process.

For all swimming sessions, we ask that you come ‘swim ready’ which is arriving with your swimming costume under your clothes and showering poolside before you enter the pool. Changing rooms will not be available for lane swimming prior to a session, except for a family swim session where families will be allocated a group changing cubicle.

For lane swimming, members will be asked to walk straight to poolside, where they will be asked to place their clothes and belongings in a tub which will be left on poolside during their swim. Lockers will not be in use.

Following a swimming session, poolside showers will be available for a quick rinse if necessary and changing room cubicles will be in use for you to get dried and changed.  Showers in the changing rooms themselves will not be available for use.

Changing rooms will be cleaned regularly in between sessions.

Families will be allocated a group changing cubicle on arrival for a family swim where they will be able to change for the session. A couple of tubs will be provided to place belongings in and take to poolside. No lockers are available and no belongings are to be kept in the cubicle during the swim session. Families will then return to their allocated cubicle after their swim to dry off and get changed.

There will be toilets available for use in the changing room areas. These will be cleaned regularly in between sessions.

The normal baby change facilities will be available during family swim sessions. These will be cleaned regularly in between sessions.

Sauna and steam facilities are currently not available for use.

Yes. These will be cleaned regularly in between sessions.

Yes. A number of our lane swimming sessions in the initial programme include a lane for accessible swimming. These sessions will have a lower capacity in the lane so that there is space for carers to attend should additional support be needed.  Please call the Customer Hub for assistance and bookings, on 01925 572504

Ducklings sessions will not be available during the inital opening phase. 

We plan to resume some Aqua sessions from the 10th August and we’re currently checking with instructors for their availability. More details to follow.

Yes. We have a weekly ladies only swim as part of the programme when the pools at Orford Jubilee Neighbourhood Hub re-open on 10th August. This will run similarly to the lane swimming sessions with double width lanes and members being asked to attend ‘swim ready’.