'Live well with LiveWire'

In this section you can find information relating to LiveWire's strategies, policies and customer charter.

Customer Care Strategy

View LiveWire's Customer Care Strategy


Safeguarding Policy

 View LiveWire's Safeguarding Policy


LiveWire will...

Be polite, helpful and professional at all times

  • Be welcoming and customer focused
  • Provide facilities which are accessible, clean, safe and well maintained
  • Provide equipment, materials and information to meet customers' needs
  • Ensure our staff are easily recognisable by virtue of corporate uniform and name badge
  • Engage with and listen to our customers comments and suggestions via 'your comments' and use the information to continuously improve the service we provide
  • Respect the confidentiality of visitors and service users
  • Notify customers at least two weeks in advance of any changes to the programme or services offered
  • Empower staff to make decisions which enhance your enjoyment and experience
  • Investigate and respond to complaints efficiently and effectively
  • Aim to exceed customer expectations through programming and service delivery
  • Use pricing as a tool to proactively address health inequalities and close the gap in Warrington
  • Work with partners to meet the needs and aspirations of local communities
  • Ensure information provided is easy to understand, accurate, up to date and available in a wide range of formats

Issued: May 2012