Customer Charter

In this section you can find information relating to LiveWire's strategies, policies and customer charter.

Customer Care Strategy

Be polite, helpful and professional at all times

Be welcoming and customer focused
Provide facilities which are accessible, clean, safe and well maintained
Provide equipment, materials and information to meet customers' needs
Ensure our staff are easily recognisable by virtue of corporate uniform and name badge
Engage with and listen to our customers comments and suggestions via 'your comments' and use the information to continuously improve the service we provide
Respect the confidentiality of visitors and service users
Notify customers at least two weeks in advance of any changes to the programme or services offered
Empower staff to make decisions which enhance your enjoyment and experience
Investigate and respond to complaints efficiently and effectively
Aim to exceed customer expectations through programming and service delivery
Use pricing as a tool to proactively address health inequalities and close the gap in Warrington
Work with partners to meet the needs and aspirations of local communities
Ensure information provided is easy to understand, accurate, up to date and available in a wide range of formats

Issued: May 2012