LiveWire will...

Be polite, helpful and professional at all times

• Be welcoming and customer focused
• Provide facilities which are accessible, clean, safe and well maintained
• Provide equipment, materials and information to meet customers' needs
• Ensure our staff are easily recognisable by virtue of corporate uniform and name badge
• Engage with and listen to our customers comments and suggestions via 'your comments' and use the information to continuously improve the service we provide
• Respect the confidentiality of visitors and service users
• Notify customers at least two weeks in advance of any changes to the programme or services offered
• Empower staff to make decisions which enhance your enjoyment and experience
• Investigate and respond to complaints efficiently and effectively
• Aim to exceed customer expectations through programming and service delivery
• Use pricing as a tool to proactively address health inequalities and close the gap in Warrington
• Work with partners to meet the needs and aspirations of local communities
• Ensure information provided is easy to understand, accurate, up to date and available in a wide range of formats

Issued: May 2012